Toronto Accessibility Plan Consultation Survey

This survey will be used to collect feedback that will inform City of Toronto's updated Accessibility Plan. Please visit the link between May 15 to June 30, 2017 to complete the survey.
0% of survey complete

Section 1: Introduction

If you are a person with a disability who visits, lives in, or works in the city of Toronto, or you advocate or care for someone with a disability, we want to hear about your experience, and what you feel is needed to make Toronto Public Services more accessible. Your responses will help guide priority setting for the next phase of Toronto’s Accessibility Plan – our multi-year strategy to identify, prevent and remove barriers to people with disabilities.

Please read the details below so you can understand what is involved and how the City of Toronto will use the information collected.

  • This survey is being conducted by the City's Equity Diversity and Human Rights Division to gain a better understanding of the experiences of people with disabilities who use goods, services and facilities provided by the City of Toronto.
  • We are asking people with disabilities, or those who advocate on their behalf to respond to this online survey, which takes about 10 minutes to complete
  • Your participation is completely voluntary. If you do not wish to answer some or all of the questions, then you can stop the survey at any time.
  • Your privacy is important to us. Information is gathered and used in compliance with provisions of the Municipal Freedom of Information and Protection of Privacy Act to help the City achieve its objectives for access, equity, and diversity.
  • The survey is completely anonymous. No personally identifying information is collected. All the information collected will only be presented as summaries and used only to inform the direction of the next phase of the City of Toronto’s Accessibility Plan.
  • This survey is an opportunity for you to share your experiences and provide guidance to the City of Toronto to address the accessibility needs of residents and visitors who are people with disabilities.
  • If you have questions about this survey and how it will be used, please email, or call 416-397-5251. As this is an anonymous survey, please do not email your survey. It must be completed and submitted online to maintain privacy and anonymity.

Section 2: Accessibility Considerations

This survey was designed with accessibility in mind. Tips for screen-reader software users are below. If you need help completing this survey, support is available by telephone by calling 416-338-2632, or you can email

Screen Reader Tips

  1. Each question is labelled as a heading. Using the [H] key will navigate to the next question. Use [Shift + H] keys to move to the previous question, or repeat a question.
  2. Question response formats include checkboxes and text form fields.
  3. Check boxes can be selected and unselected using the [SPACEBAR] key
  4. The [Tab] key and [Shift + Tab] keys will navigate forward and backward to checkboxes and fillable form fields. However Tab navigation tends to jump to the next fillable form field, and may skip the next Question from being read aloud. [Shift + H] keys will back up to read the Question out loud. Arrow keys will also navigate to form fields within each question, but may get stuck in fillable form fields, in which case please use the Tab key to move out of the form field.
  5. When clicking the [Next] button, the screen reader says "unavailable" but the button successfully opens the next page of the survey.